21.60.820 Customer
service
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H. Satisfaction
Guaranteed.
The
Cable Operator shall guarantee Customer satisfaction for every Customer who
requests new installation of Cable Service, video, interactive television or
Cable modem Internet or adds any additional programming service to the Customer's
cable subscription. Any such Customer who adds expanded basic or other higher
tier of video service, interactive television, or cable modem service to his or
her account, and then requests discontinuation of such upgraded service within
thirty (30) days due to dissatisfaction with the service shall receive a credit
to his/her account in an amount equal to the pro rata charge for the remaining
days of service following the request to disconnect. If a Customer subscribes
to a service under a promotion that provides free service and chooses to disconnect
during the promotion window, there shall be no charge of any kind for the
service or for disconnection of the service.
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